Refund policy

1. Eligibility for Refunds

  • Return Window: You may request a refund within 30 days of receiving your order.
  • Condition of Items: Items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging intact.
  • Non-Refundable Items: The following items are non-refundable:
    • Sale items
    • Gift cards
    • Custom or personalized items
    • Underwear and swimwear for hygiene reasons

2. How to Request a Refund

  1. Initiate a Return: Contact our Customer Service team at [customer service email] or [customer service phone number] to initiate a return. Please include your order number and the reason for the return.
  2. Return Authorization: Once your request is reviewed, you will receive a Return Authorization Number and instructions on how to return the item.
  3. Ship the Item: Pack the item securely and send it to the address provided with your Return Authorization Number. You are responsible for the cost of return shipping unless the item is defective or an error was made on our part.

3. Refund Process

  • Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria.
  • Refund Issuance: Once approved, a refund will be processed to your original payment method within 5-7 business days. Please note that it may take additional time for the funds to appear in your account depending on your bank or credit card company.

4. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving the item. We will provide instructions for returning the defective item and issue a refund or replacement as appropriate.

6. Final Sale

  • Any items marked as "Final Sale" are not eligible for returns or refunds.

7. Contact Information

For questions or further assistance regarding our refund policy, please contact us at:

  • Email: [customer service email]
  • Phone: [customer service phone number]
  • Mailing Address: [Your Clothing Brand’s Return Address]